IVR is a speech dialog system for IP telephone systems, which helps companies to save on personnel costs. IVR stands for Interactive Voice Response, and is used in telecommunications systems to provide routine information or to offer an efficient customer service . The possibilities that this speech dialog system for a PABX offers but are much more diverse . How are redirects to the employees responsible , authorizations of callers using PIN request , reservations and orders , etc. possible about the language menu a device equipped with IVR IP PBX. IVR systems are software-controlled and capable of a plurality of clients to use the same time. A big advantage for customers and for companies is the ability to offer this service a week 24 hours a day and 7 days. In addition, the language menu for the customer is intuitive to use. It only requires a touch-tone phone and offers the advantage of the customer by making misleading überladende menus with sophisticated graphics surface to confuse.
The announcements by the IVR system can be made by Prompts (recorded announcements). This dispenses the caller expensive ornate reading of texts and instructions and guidance of the menu is through the use of language to an intuitive and natural process.
With Fax2Mail we derive our customers faxes to e-mail more quickly and easily. It saves customers to use a separate fax machine.
We switch up a special number in the local network of the customer, which serves him as a fax number. The sent faxes to this number are now on an intermediary in our fax server. There they will converted to a pdf file and forwarded to e-mail address of the customer - quickly and easily.
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